Returns & Exchanges
At Bodrum Foods, we take pride in the quality of our Mediterranean products and want you to be completely satisfied with your purchase. Due to the perishable nature of food items, we offer a dedicated return process for items that arrive damaged or do not meet our high quality standards.
Contact Support
Reach out to our customer service team within 48 hours of delivery if there is an issue with your order, providing your order number and details of the concern.
Submit Documentation
To help us resolve the issue quickly, please provide clear photographs of the product, the packaging, and the shipping label for any damaged or incorrect items.
Verification Review
Our quality assurance team will review your claim within 2 business days to verify the issue and determine the best resolution, such as a replacement or refund.
Refund Processing
Once approved, a refund will be issued to your original payment method or a replacement shipment will be dispatched at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing